Behaviour Support and Counselling

For NDIS participants, please see the Diverge NDIS Policy 2019
Behaviour support interventions

This involves working directly with clients, carers, support staff, and family members in order to manage behaviours – typically, to decrease the impact of client’s difficult behaviours and promote more positive behaviours. Interventions are conducted in the environment where the support is needed (e.g., community settings, family home). It can include staff training (specifically related to individual client), development of written behaviour support plans, counselling, team meetings and ongoing review.


Counselling with the client aims to change thinking and behaviour, to give them skills to manage things such as stress, anger, low mood, anxiety or pain. Clients and their families may also benefit from counselling to discuss frustration and adjustment, as well as strategies to manage complex life situations or changes in their memory, concentration and thinking.


Providing training to clients and families is an important part of many interventions.