Privacy Policy

Privacy of Your Information

What happens to information about me?

When you start receiving a service from Diverge, a record is made containing your name, address, contact details, and other information such as the nature of the issue for which you seek assistance and advice you were given. Every time we make contact, new information is added to your record. The purpose of collecting and retaining this information is to provide you with a relevant and informed service.



All personal information gathered by the psychologist during the provision of the service will remain confidential and secure except where:

1. your consent has been obtained to:
(a) provide written reports to another professional or agency, such as your doctor, lawyer, or another service provider; or
(b) discuss relevant issues with other people, e.g., a service provider or family member

2. information is subpoenaed by a court, or if disclosure is required or authorised by law; or

3. failure to disclose information would place you or another person at serious and imminent risk.


Access to Personal Information

You have the right to request access to the information in your file, unless the relevant legislation provides otherwise. You may request that we correct or update your personal information. Information is kept for a minimum of 7 years.


Cancellation Policy

If you need to cancel or postpone an appointment, please give us at least 24 hours notice, otherwise there may be a charge for the cost of the session. If you are a TAC client, be aware that TAC may not fund cancelled appointments. If late notice cancellations occur more than once it may lead to services ceasing.


Need more information?

If you have any questions about privacy issues outlined in this document, or have a concern about how our service has managed personal information about you, please contact us on (03) 9329 4330.